Customer Focus

Staff on call at selection site

Based in Putney, specialist recruitment firm Call Centre Selection offer a unique end-to-end service for companies looking for staff for existing call centres, or who wish to set up new facilities.

Their Web site offers an overview of the selection process along with references, information about the industry and relevant articles (including an amusing discussion of the benefits, or otherwise, of interactive voice response (IVR) systems, familiar to many of us who have phoned large organisations).

Their site can be found at:

Your personal guides to London and the South East

Diplomatic Guide Services provide small-group, personalised tours for visitors to London and SE England, travelling either by London black taxi or by 'people-carrier' for slightly larger groups. Their staff - all former members of the Royalty and Diplomatic Protection Group based at New Scotland Yard - are knowledgeable, friendly and dedicated..

Their site includes summaries of some of their standard packages, pricing information and contact forms for booking or enquiries.

More information is available at:

Investor events with an Edge

Edge Events, based in SW London, organise events for the alternative investment industry. Regular investor meetings (the "CLUB EDGE" forums) in cities around Europe are complemented by the annual "Alternative Investment Awards" Charity Dinner; over the last two years the dinner has raised more than $700,000 for charities around the world.

For details of the next dinner, to be held in March 2000, and forthcoming events, please consult:

Partners in a changing world

A management consultancy with offices in the UK and the US, the staff at Partners for Change are all experienced business people with backgrounds either in blue-chip companies or in major consultancy firms.

As their name implies, they specialise in helping companies deal with large change programmes, with the focus on client ownership of projects and long-term solutions instead of short-term patches.

Information about some of their focus areas is available on their Web site, including their Knowledge Management and Internal Consultancy practices.

Promoting good practice in the PC industry

The PC Association are a trade association of companies active in all parts of the personal computer market. Their code of practice, available on their site, details the way in which their members, both dealers and direct sellers, are expected to perform; the Association will also investigate complaints against its members on behalf of the public.

As well as lists of its members and general information about the Association itself, the site also holds useful advice for those thinking of buying a computer, and a summary of information regarding the Year 2000 problem.

The PC Association Web site is based at: